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Refund/Exchange Policy

  • Refund/Exchange Policy

    Exchanges

    We have a 35 day exchange policy. The 35 days starts the day the apparel is shipped to you. The item must be back to us by the 35th day.

    Exchanges are accepted for the following reasons:

    1. The size didn't work for you
    2. You want a different color
    3. You want a different design

    *Please note that there are no exchanges accepted on clearance shirts, final sale items, or personalized/autographed items.

    We only allow exchanges on items that are new and have not been worn or washed and still have the original tags.

    We will not allow more than 1 return per order. You will need to provide your own shipping back to us and pay for shipping to you.

    Please visit our return/exchange page here https://www.jakewalkerussf.com/ if you are having troubles you can email service@jakewalkerussf.com.

    *International Customers we cannot provide return labels for exchanges you will have to ship it back at your own cost. We will cover the shipping back to you.*

    Your exchange will be processed after we receive your request through our Return Center. You will be approved and we will send a return label. The replacement item can take up to a week to ship out.

    For international returns please email service@jakewalkerussf.com

    Refund Policy

    We DO NOT do refunds only exchanges or Store Credit in the form of a digital gift card for the cost of the item!!! ALL SALES ARE FINAL. Returns for refunds on Parts have restocking fees that range from 5% - 20% depending on the condition of the return. The 5% minimum is to cover card processing fees.

    Cancellation Policy

    If you need to cancel a product order, or tour reservation please email hallie@kindigit.com. 

    Cancelled orders will be refunded to the original form of payment minus a 5% fee for credit card processing. Refunds will typically take 7-10 business days to reflect on your original form of payment. 
    Please be mindful that once an order has been fulfilled and shipped, we are unable to cancel an order and do not offer returns/refunds only exchanges* 
    *If you mistakenly purchase the wrong tour date, you will need to call us to cancel your tour and rebook for the correct date. A 5% fee will apply for cancelled tours for credit card processing fees.